Reference #2165
  • Serve as primary technical support engineer for customers including trial support both in a lab environment and outside in a field deployment
  • Plan customer trials and prepare necessary documentation
  • Develop verification tests for wireless systems covering LTE standards, RF, L2 Ethernet, higher level protocol transport over Ethernet, traffic scheduling, user interfaces SNMP, CLI, WebUI
  • Understand, recreate and debug issues related to the above
  • Triage above issues for test and support team members and provide direct guidance on all of above
  • Test products in outdoor real world application tests
  • Communicate fluently with development engineers and customers on all aspects of our product
  • 5+ years wireless product technical support experience
  • Expert knowledge of wireless systems operation
  • Fluent in L2 and L3 networking technologies including Switching, VLANs, Q-in-Q, 802.1p, Routing
  • Experience with test tools such as Spirent and Ixia
  • Proven understanding of the service model and service
  • Excellent communication skills, both written and verbal
  • Strong organization skills, ability to multi-task while maintaining attention to detail
  • BS or equivalent
  • Willingness to travel up to 25% of the time
LocationRichmond Hill, ONT
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